FAQs

FAQ

We realize that some problems will arise when you shop online. To make it a little easier, check out the FAQ below. These are the most frequently asked questions. If you can't find the answer, just fill in "Contact Us" and someone will contact you directly.

JNP Products

Will Sheepskin boots stretch?

Our sheepskin boots will naturally stretch with wear. Being a natural product, the sheepskin will give a little, so when you make your purchase the boots need to fit snug, but still be comfortable. If you are unsure of your size, please email us at amanda@jnpfootwear.com

What is the best way to care for my Sheepskin boots?

If they get dirty, let the dirt dry and then brush it off. It's best not to wash your boots or put them in the washing machine.

Can Fluffy Slippers be customized with different materials?

Different Fluffy Slippers are available for you to choose, and different materials can be customized, such as: Sheepskin, Imitated Rabbit Fur, Short Rabbit Fur etc.Want to customize other materials,please email us at amanda@jnpfootwear.com

Accept customization?

yes, accept customization, you can customize your own logo, material/color/size can be customized

Customization

Customers Service

How can I contact customer service?

You can find us here or Email: amanda@jnpfootwear.com

How soon will I hear from JNP?

We will reply to you within 6 hours, Hold tight through, we'll make sure we get back to you quickly.

How long is the sample? How long is the bulk order?

Sample 3-7 working days, bulk order is about 30 days(According to your quantity)

How to track my package?

After your order is shipped, our salesperson will send you an email with your product picture and tracking number. You can use it to track your belongings all the way to your door.

Shipping


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